4 stars (If you have to work . . ...

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QuickBooks Pro 2005 Financial Software for Small Business review:4 stars (If you have to work . . .) - I have been working in the accounting field for over 15 years, and from working as a bookkeeper to working as the controller of a company, I have always relied upon Quickbooks. I have found it not only easy to use personally, but very easy to train others to use. If you have to work, work with Quickbooks, you will not regret your decision.1 stars (Yes, Intuit does leech money out of small businesses) - I have used QB since 2000 when I started my business. The application is fine in many respects. But if you buy this, you should also factor in that upgrading the product is necessary if you want certain features to continue to work.

I did my first upgrade in 2002 when I learned you could email invoices directly from the program. This was a very useful feature that they introduced in the 2001 upgrade. In the 2002 upgrade, they also enabled emailing statements, also a feature I've found very useful. I am convinced that Intuit rolls out upgrades in such a way as to strongly encourage their customers to upgrade each year. Being able to e-mail invoices and statements should have occurred in one upgrade, not two.

Not only that, my 2002 version emailing feature stopped working earlier this year as the 2002 version is no longer officially supported. I have never heard of a product that disabled functionality in this way. When I initially upgraded, I had no idea that there was a built-in time bomb. But again, this is a way of "encouraging" you to upgrade. So if you want to use this program, be prepared to purchase upgrades indefinitely or else you may find you can't use some feature a few years from now.

When the email feature was disabled, I called Intuit and the gal that I talked to didn't believe me at first, but after checking, she acknowledged that yes that feature is disabled and the solution is to upgrade.

I have no particular problems with the software, but I do have problems with the policies of Intuit. If you buy it, expect you may have to upgrade. Intuit is very interested in revenue, which is fine and necessary for a company to survive. But they are interested in it to a degree which can alienate customers and which I suspect will cost them quite a bit of money in the long run, especially as Microsoft is just about to roll out their Small Business Accounting program - perhaps the first worthy competitor to QB.1 stars (quickbook pro) - extremely poor technical support. I had to contact sales to get the answer because, Alex,Andrew,Adam all living in India could not answer the question and appeared not to really understand the question.I asked them why they use american names they said the company thought we the buyer might be more receptive if they use good old USA names. The program it self is fine I have been using it since 2002 but when a problem arises there is no support to count on.

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